Have you taken a DIY or Component Package Holiday or Traditional Package Holiday during the last 12 months?

 DIY or Component Package Holiday

 Traditional Package Holiday

Did you have reason to complain about the quality of service or the actual quality of the holiday product, from the time you booked, to the completion of your holiday?

Yes   No  

Did you suffer any illness whilst you were on holiday?

Yes   No  

Did you suffer any injury whilst you were on holiday?

Yes   No  

Have you resolved your complaints?

Yes   No  

Would you ever book or take the same style of Holiday Package again?

Yes   No  

Do you know what ATOL Consumer Protection is?

Yes   No  

Do you know what Consumer Rights exist under the Package Travel Regulations?

Yes   No  

Do you know what your rights are under Section 75 of the Consumer Credit Act?

Yes   No  

Do you know what Consumer Rights exist under The Sale of Goods & Services Act?

Yes   No